+ How long will it take to make my custom wedding invitations?

The stationery design process usually takes between 3-4 weeks. If purchasing custom illustrated wedding invitations, then allow for 4-6 weeks of design time. Production time varies on the print process. For digital printing, please allow 2-3 weeks. For thermography, foil stamping or letterpress wedding invitations, please allow 3-4 weeks. Please respond to proofs, questionnaires, and signature requests within 3 business days. Delaying rsponses longer than 3 days may slow the overall project timeline.

+ How many revisions are included?

A revision is a minor change or adjustment to the proof, such changes to the wording, fonts, colors of vector elements (not full illustrations), and small adjustments to the layout. Our Single-Petal Camellia service offers three rounds of revisions. Our Double-Petal Camellia service offer unlimited revisions BEFORE the final approval is received. Any changes requested after final approval will result in reprint fees for both service levels.

A redesign is a significant overhaul to the design, such as a new design concept, a re-draw of an illustration, or any change that requires the design to be redone from scratch. One redesign is included in our Double-Petal Camellia service. Redesigns for the Single-Petal Camellia service will result in additional fees. Also, the cost of a custom pastel venue illustration does not include redraws. However, we present an in-depth mockup of the proposed venue illustration layout before beginning the artwork.

+ Do you have a minimum order?

Custom wedding invitation suites have a minimum of 20. Semi custom invitation suites have a minimum of 50 per order.

+ Can I see a sketch of my design before paying the deposit?

No design work will begin without the 50% deposit. To get a feel for our work, please view our gallery or book a consultation.

+ How will I view my proofs?

You will be able to view, approve, and submit revision requests through your own client portal. After you book, you will receive a link and a password to your portal where you can view every document associated with your project! Invoices, contracts, forms, correspondence, and more, all in one place!

+ How do you accept payments?

A non-refundable 50% deposit is required before work begins. The remaining 50% will be due before the production of the order. You can make payments via the payment portal with either credit card or PayPal.

If work will begin in the future, that is, 30 days or more after the booking date, then a non-refundable 25% down payment is required at the time the contract is signed. This fee secures your place on Camellia Memories’ calendar and ensures that Camellia Memories will not book another client in your place. Another 25% will be do when work begins, and the remaining 50% will be due before production.

+ Can I purchase additional copies of my wedding invitation suite after my initial purchase?

While you may always reorder copies of your designs, additional quantities will count as a second order and may be subject to handling fees due to the minimums that our professional printers require. Therefore, it is best to order extras from the beginning rather than order more later.

+ How long will it take to make my semi custom wedding invitations?

The design time for semi custom wedding invitations typically takes 1-2 weeks, and the production typically takes about 2-3 weeks. (For save the dates and thank you notes, production time is more frequently 1-2 weeks.) To keep within this timeline, please respond to proofs, questionnaires, and signature requests within 3 business days. Delaying responses longer than 3 days may slow the overall project timeline. Please also note that production times may vary depending on vendor stock. If an item is out of stock, orders may be delayed.

+ How many revisions are included?

Up to three rounds of proofs are included with your purchase. Included revisions are limited to font changes, font color changes, and changes to the invitation wording. Changes to the overall design and layout are permitted but require a small stationery design fee that will be determined based on the request. Additional rounds of proofs may be purchased for $60 apiece. Finally, due to production costs, ALL changes requested after your final approval is received will be subject to reprint fees. That's why it's so important to proof your stationery carefully!

+ Do you have a minimum order?

Our minimum purchase for semi custom wedding invitations in 50.

+ How will I view my proofs?

Proofs are delivered via email with a link to a presentation form. You can submit revision requests via a reply email. Once you're happy with the proofs, you can approve them within the presentation forms.

+ How do you accept payments?

Full payment is due upfront for semi custom wedding invitations. We accept credit card and PayPal payments through our easy payment portal, which will be attached to your proposal. If your wedding is more than 6 months away, we may request a $100 down payment to reserve your space on our calendar. The final payment will then be due when work begins.

+ Can I purchase additional copies of my semi custom wedding invitations after my initial purchase?

While you may always reorder copies of your designs, additional quantities will count as a second order and may be subject to handling fees due to the minimums that our professional printers require. Therefore, it is best to order extras from the beginning rather than order more later. We recommend ordering at least 5-10 extras!

+ Can I use an invitation design for another purpose like a bridal shower or rehearsal dinner?

Of course! Both our wedding invitations and save the dates can be tweaked for a different event. Reach out to us and let us know what you’re looking for!

+ Can I request a change to the stationery design beyond fonts and font colors?

Yes! We are happy to work with you to further customize an invitation to make it more your style. A small design will apply based on the customization you’re looking for. However, please note that color changes to pastel wedding invitation illustrations are not offered due to the long hours required to re-draw an illustration. (For instance, the blue hydrangea cannot be changed to pink.) If you’re looking for something more custom, check out our custom-made services!